FREQUENTLY ASKED QUESTIONS (FAQ’s)

What is the Benefit of acquiring your products?

We offer high-quality sustainable products at the best price you can find, and you will receive personalized attention from the first contact until you get your product on-site.

We offer international shipping

Please reach out to us to explore the available options!

How can I buy online?
  • Check our online catalog
  • Contact us by phone, whatsapp, email, Social Networks
  • The sales department will contact you to finish your order and answer all your questions
  • Once you have completed the payment, the shipment will be made
How much time will it take to receive my product?

It depends on the zone where the shipment goes and the stock available in our warehouse

How does the saving sink W-SO work?
  • The sink and the tank are together in the water deposit of your WC (we have standard and small sizes)
  • When you flush the toilet, the system is activated and the pipeline liberates the water
  • Through a small hose, the clean water goes through the faucet to wash your hands 
  • Once you have washed your hands, the residual water goes directly to the tank to be reused in the next flush.
  • Check the video of the product working Here.

How does the dry toilet work?

The  “Sansec” dry toilet doesn´t need water to drop the urine and excrement. It’s a liquid and solid separator.

In every expulsion, the solid waste has to be covered with an ashes and soil mixture or lime, the waste will go to a deposit where it remains dry. 

The toilet central division will capture the urine, that is connected by a pipeline to the deposit or absorption hole 

The waste is treated by decomposition and the solid waste is reused like organic fertilizer and the liquids like liquid fertilizer.

How does the dry urinal work?

The dry urinal doesn’t need water to work, however, is connected to the sewer system for waste disposal

Except for the Minse and Baron models, the urinals include a ceramic trap which works as a liquid anti-blocking system that prevents bad odors from coming out of the drain

It’s recommended to wash them at least once a week to avoid bad odors.

A good complement is the urinal mats that aromatize and disinfect at the same time

How does the dry urinal Minse FV work?

The dry urinal Minse FV doesn’t require water to function. It’s a complement of the model Sansec FV like an option to save water and recollect urine for productive uses like natural fertilizer

Minse FV for rural zones

A 1” hose is placed in, at the liquid separation outlet (hole)

The waste will go to a deposit or storage tank so can be used later like natural fertilizer

Minse FV for urban areas *Recommendation experienced by our clients

A 1” hose is placed with a clamp at the urinal outlet.

Is recommended curve the hose to simulate a cespol function to avoid bad and drain odors

What material are the ecological sheets made of?

NATULAM sheets are an excellent option for construction and remodeling 

They are ecological 100%. Made it of recycled poly aluminum. manufactured with derivatives of tetra pack packaging composed of cellulose, polyethylene, and aluminum.

We extract the cellulose to take advantage of the thermoacoustic properties of polyethylene and aluminum

Once manufactured, these sheets have a plastic appearance that gives them important benefits for the construction industry in roofing, covering, and even construction of some structures.

These poly aluminum sheets are impact-resistant and they have good flexibility to be adapted at any structure.

This material provides a high degree of sustainability to any project for being ambient-friendly.

How to use ecological sheets LISA and SILEX?
  • Lisa sheet: used as substitute for formwork, plywood, drywall, and more
  • Silex sheet: used as substitute for wood (plywood, MDF), and many more applications where recycled materials are needed with humidity resistance.
What measurements are needed in the overlaps for the installation of asbestos-type sheets?
  • In length overlaps, we recommend at least 15 cm (5.9 inch)
  • In wide overlaps, we recommend  10 cm which is equal to a 1.5 wave
What is the useful life of ecological sheets?

Our lab tests confirm a useful life of 25 to 30 years. We have more than 12 years in the market and it’s what we can prove at the moment, the products that have been installed are in good condition until today.

 

What payment methods are accepted?

We accept electronic transfer and Paypal

Do they have a guarantee?

The warranty for manufacturing defects varies depending on the product.

The shipping guarantee applies until the moment the customer receives the product. We appreciate that you review your product in front of the delivery person in the conditions that your product arrives.

We do not accept returns after 24 hours of receiving the merchandise.

 

Do you issue invoices?

If you need your invoice, contact the sales area via WhatsApp and request it.